Privacy Policy

Privacy Policy – Connect Your Social Ltd Trading as Sophie Angell Marketing

We are committed to ensuring that your personal data and privacy is protected. We understand how important and valuable your personal data is and will only use it fairly and in ways that you would reasonably expect us to.

This Privacy Policy explains:

  • who we are

  • what personal data we collect about you, and how we collect it

  • why we collect this personal data and what we do with it

  • who we share your personal data with

  • how we retain your information and keep it secure

  • your rights and how to contact us

Who we are

Connect Your Social Ltd trading as Sophie Angell Marketing

COMPANY REGISTERED NUMBER - 09819961

ICO REGISTRATION NUMBER - ZB450979

www.sophieangell.co.uk

Our contact details

Sophie Angell

10 Meadow Street Avonmouth, Bristol, United Kingdom, BS11 9AR

07534593639

sophie@sophieangell.co.uk

What Personal Data we collect and how we collect it

What personal data we collect

We currently collect and process the following information:

  • Name

  • Email address

  • Postal address

  • Telephone number

  • IP addresses

  • Date of Birth

  • Payment details

  • Bank Details

  • Bank Card where relevant

  • Social Media Logins

  • Website Login

  • Staff Names & Emails where relevant

  • Client messages on social media where relevant

  • Unique User ID

  • Meta activity

  • Social activity

  • Browser activity

  • Username and password

  • Geo location

  • IP address

  • Interests/ Add to carts

How we get your personal data

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you contact us to request details and more information about the services we provide

  • When you contact us and ask us to provide you with a quotation

  • When you sign up to our mailing list to receive regular marketing communications about our products and services

  • When you sign up to attend a masterclass

  • When you enter a competition

  • When you purchase our products / services

  • When you complete a market research survey/ call

We may also collect technical data about you

  • From automated technologies such as cookies, pixels and web beacons when you visit our website. This may include your IP address, your device type, operating system, browser type, time zone, location and browser activity.

  • From third parties such as social media platforms when you interact with us on social media.

  • Analytics service providers (such as Google Analytics) and search engine providers.

For more information about how we use Cookies please see our Cookie Policy

We also receive personal information indirectly, from the following sources in the following scenarios:

  • If you ask to be referred to us by someone

When we are acting on behalf of our clients

We may have access to your personal data when we are acting as a data processor on behalf of our clients. This would typically include your name and email address and any technical data that is present when using client systems such as their Facebook Account, Analytics account. Please refer to the list of technical data mentioned above.

We may also have access to information that you disclose via social media messages, emails or other data entry points. In these circumstances we are acting on the instructions of our clients and will only use your personal data as instructed – eg: to create an email marketing campaign, social media ad campaign, google ad campaign, responding to messages, on behalf of our clients. We do not use your personal data for our own business purposes when we are acting as a data processor.

Why we collect your personal data and what we do with it

We will only use your personal data for the purposes that we have collected it and in accordance with data protection law. This will be to:

  • Provide a contact or service to you and manage our customer relationship

  • When you have provided your consent – such as to receive marketing information from us

  • When we have a legal obligation to do so – such as to comply with regulatory and statutory reporting or financial obligations

When we have a legitimate business reason for doing so, such as to manage and grow our business, if you would reasonably expect us to do so and it does not impact on your rights, freedoms and interests.

You have the right to request what information is held about you, and also the right to ask for your information to be deleted. In this instance where information is asked to be deleted, we will only retain information necessary to complete our legal obligations.

When you visit our website

Similar to other commercial websites, our website utilizes a standard technology such as cookies, social media pixels, beacons and server logs to collect information about how our site is used. Information gathered through automated technology like cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

This data is collected automatically by our analytics tracking system and third party services and involves the use of cookies. As such, the data collected about you will depend on the cookie preferences you select using our cookie preference tool. Please see our Cookie Policy for more information about our use of cookies and tracking.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy here for more details.

Analytics: We may receive technical personal data about you from analytics providers such as Google.

Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data: includes information about how you use our website, products and services.


Technical data, such as

 - internet protocol (IP) address

 - your login data, browser type and version

 - time-zone setting and location

 - browser plug-in types and versions

 - operating system and platform and other technology on the devices you use to access our website

Profile data, such as

 - username and password

 - orders made by you

 - your preferences

 - feedback and survey responses

Usage data, such as

 - information about how you use our website, products and services

Our lawful basis is our legitimate interests to

  • manage our website and business,

  • maintain our systems security and prevent fraud

  • to manage our marketing and business activities and improve our services.

This data is collected automatically by our analytics tracking system and third party services and involves the use of cookies. As such, the data collected about you will depend on the cookie preferences you select using our cookie preference tool. Please see our Cookie Policy for more information about our use of cookies and tracking.

We use technological equivalents of cookies, including social media pixels. Social media pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We use these pixels in compliance with the policies of the various social media sites.

We do this to understand our visitor’s behaviour, preferences and activities and to analyse and improve and update our content and services and to maintain the secure operation and running of our website.

When you sign up to receive our newsletter and regular marketing information, we will

  • Add your contact details to our marketing list /database

  • Save your marketing preferences

  • Send you our marketing information

  • Record and keep a record of your consent to marketing

Our lawful basis will be your consent.

Your consent can be withdrawn at any time, you can opt out of receiving our marketing information by either using the unsubscribe option on our emails or by contacting us at sophie@sophieangell.co.uk and asking to be removed from our mailing list. When you opt out of receiving emails and marketing information from us, we will keep a minimum of data about you on our ‘do not contact’ list to ensure that we do not contact you further.

Like many businesses we monitor open rates and interactions with our email marketing campaigns via automated technology within our email campaign software. Emails may contain a clear GIF simple web beacon. Web beacons are a small clear picture file that track whether a user has accessed the content.

We do this to understand how our subscribers interact with our email marketing campaigns and to help us improve what we send.

The information that our email software collects is your IP address, country, the device and browser type that you used to open an email. You can set your email client to display emails as text only, or disable cookies in your browser before opening emails to remove and prevent your information being monitored in this way.

When you request further information about our products or services, we will

  • Keep a record of and reply to your request for more information about our products or services

  • Send a proposal at your request for our services

  • Carry out market research

Our lawful basis for doing this is because we have a legitimate business interest in responding to your queries and requests for information to manage and grow our business.

When you sign up to work with us and request our products or services, we will use your personal data to

  • Send a contract when you have accepted a proposal or requested to work with us

  • Register you as a customer,

  • Manage our customer relationship, respond to queries and communicate with you

  • Provide the products or service you have requested such as:

  • Set up a profile and account for you on our membership / training course software platform

  • Send you an invoice/take payment for the product or service you have requested

  • To set up a social media account as part of your service

  • Manage your social media profiles Create a Canva account to create your social media images

  • Set up a content calendar storage on software

  • Store information about your project

  • Coach you via voice note

  • Set up a Facebook Ad Account with the ability to manage and create your campaigns

  • Create and manage email account for email marketing purposes

  • Set up Google Accounts

  • To access your Podcast platform to complete agreed tasks such as content repurposing

  • Access your analytics to create a report/ monitor campaign success

  • Access your web platforms to make content changes or work on the SEO of your website

  • Set up of any other systems/ software required to complete contractual obligations

Our lawful basis will be to carry out our contractual obligations with you.

We keep client records and transaction history in order to comply with statutory and regulatory reporting requirements and to meet our legal requirements.

  • To complete our accounts

  • To Deal with any issues that require the involvement of our Insurance company

  • To Deal with any issues that require any involvement from a legal company

Our lawful basis for doing so is our legal obligation.

Attending an in person or online event

We use legitimate interests to manage and conduct our business, this may include marketing activities and hosting events in order to grow our business.   We may perform due diligence checks about your business before entering into a contract with you to provide our services.

Collecting Testimonials

We might also ask you to complete a customer experience form or testimonial form so that we are able to use this feedback in our marketing material and also make any improvements needed.

If you have attended one of our events or received any other services from us and given us feedback or a testimonial about the services we provided, we may publish this feedback on our website, in marketing literature and on our social media channels in order to provide testimonials and help grow our business.   

We will not publish any identifying personal data in connection with any feedback you have provided without your consent.

Marketing

When sending marketing information to Limited companies and Corporations, our lawful basis for processing your personal data for the purpose of contacting you is legitimate interests to grow and develop our business.  You can opt out of receiving marketing communications from us at any time.

Under Privacy and Electronic Communications Regulations sole traders and partnerships are treated in the same way as consumers and consent is required to receive marketing in electronic communications (including emails, direct messages and text messages) unless

  • you have previously done business with us or enquired about similar products or services

If you have previously purchased or enquired about similar services from us and have not opted out of marketing communications, we will rely on Legitimate interests to continue to send you marketing communications.  

You can opt out of receiving marketing communications at any time by clicking on the unsubscribe section of the email, or by emailing us at sophie@sophieangell.co.uk

Sharing your personal data – Who we share it with

We do not share or pass on your personal data to third parties for marketing purposes.

We may share the following information with organisations or software companies to be able to complete our contractual obligations.

We may share some details of your personal data with our trusted service providers and professional advisors, such as insurers, accountants and legal advisors only to the extent necessary for the purposes of processing our company accounts, meeting our legal obligations as a limited company and in the event of pursuing any insurance or legal claims.  

When doing so we expect these service providers and professional advisors to treat your personal data securely and only for the purposes intended.

We will only share the minimum amount of personal data necessary in these instances. 

Our service providers (such as email and cloud service hosting providers, website hosting and payment processors) may have access to your personal data when it is stored on their systems.  These service providers only have access to your personal data for the purpose of fulfilling their contract with us and will not use your personal data for their own purposes.

We may share some details of your personal data with our subcontractors that work with us, including Virtual Assistants, Graphic Designers, Social Media Managers and other persons required to fulfil our contractual obligations.

When doing so we expect these service providers to treat your personal data securely and only for the purposes intended. These service providers only have access to your personal data for the purpose of fulfilling their contract with us and will not use your personal data for their own purposes.

In the unlikely event of non-payment of an invoice or legal dispute, we may share your personal data with 3 rd parties in order to resolve and settle our dispute.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

How we store your personal information

Your information is securely stored on a secured computer network and cloud-based software programs.   We only use mainstream software and service providers that meet GDPR requirements and have the appropriate measures and security protocols in place to comply with UK and EEA data protection laws.  All devices and equipment used to access and store your personal data have appropriate data security settings in place. 

We have procedures in place to deal with data security breaches in accordance the UK Data Protection Act 2018.

How long we keep your data for

We only keep personal data for as long as necessary in relation to the purpose it was collected for.   When it is no longer required, we will dispose of your information by securely destroying the records we hold.   In some instances we may anonymise data so that personal references are no longer kept.

We keep details of client records for seven years in accordance with UK statutory law and regulatory reporting timescales. These include contact and transaction details.

We keep details required for financial obligations such as completing taxes in accordance with UK statutory law.

We keep names and email addresses for prospective clients on our mailing list for 12 months.

We keep bank details and card details for the duration of the project, these are deleted within 7 days of your project ending.

We keep access to your systems/ software during our contractual period, this is deleted 7 days after your project ending.

We keep project notes for 1 month after your contract ends, unless otherwise specified or requested. Project reports might be kept for a longer period time to be used in a case study, however, your express consent will be asked for.

Your data protection rights

Under data protection law, you have the following rights:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. If you have been a customer and purchased our products or services, we will not be able to delete all of your records as we have an obligation to retain some records for tax and accounting purposes.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sophie@sophieangell.co.uk or on 07534593639 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sophie@sophieangell.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk